Support Forum. A discussion forum open to all users (licensed or not), where any type of support topics maybe placed under a specific category structure. Topics are answered by other users and/or moderators. Users must register in order to create new topics. All topics may be viewed by all users and searched using a powerful ’Search’ function.

Knowledge Base. A structured area, updated only by the product developers or moderators. The area is open to all users (licensed or not) and contains the latest updates and instructions on the software. View the latest instructions on the supporting database, configuration layouts, user manual corrections or latest software patches.

Trouble Ticket. Open only to licensed users, this private area, will offer the possibility to the user to open support tickets under their license number and get support till resolution of the problem. Trouble tickets are only supported by the product developers/moderators. Customers have access only to their own private area.